Successfully Increasing Repeat Business with a Custom Loyalty Program:A Restaurant Chain in Illinois

The Austrian-US company, with over 30 years of experience in the hospitality industry, had a large restaurant chain in Illinois. To improve customer loyalty and increase repeat business, the company decided to develop a custom loyalty software program.

The software was based on the use of QR code coupons that customers would get if they are regular customers and could access them on their mobile devices. Customers could simply show the QR code to the restaurant staff, who would then scan it to redeem the bonus.

The implementation of the loyalty program was a success. Customers appreciated the convenience of being able to access and redeem their coupons quickly and easily using their mobile devices. The staff also found the program easy to use and were able to quickly process the coupons without any disruptions to their workflow.

As a result of the program, the restaurant saw an increase in customer loyalty and repeat business. Many customers enjoyed the added value of the coupons and returned to the restaurant to redeem them. The program also helped to attract new customers who were attracted by the prospect of receiving bonuses and discounts.

Overall, the custom loyalty software program proved to be a valuable investment for the company. It helped to improve customer satisfaction and increase sales, making it a win-win for both the company and its customers.